Privacy

BitGuardVPN Privacy Policy
Last Updated: May 27, 2024

BitGuardVPN Ltd. ("BitGuardVPN", "we," or "us") owns the website BitGuardVPN.com ("the Site"), the BitGuardVPN software ("the Software"), and related services, features, content, and applications ("the Services"). We value your privacy and created this Privacy Policy to help you decide if you want to use our Services. By accessing and using the Services or providing us with your information, you agree to the terms of this Privacy Policy. Please review it periodically for updates. If you do not agree with our Privacy Policy, please stop using our Services and uninstall the Software where applicable.

Information We Collect
When you use our Services, we may collect the following types of data:

Personal Information: This includes your IP address, name, email address, screen name, payment and billing information, and other information required for setting up your account and providing our Services. If you create an account using a third-party service (like Gmail®), we may collect information from that service such as your username, email address, and profile picture.

Installed Applications: We may collect the names of applications installed on your device that you choose to unblock using our Software (applicable to mobile platforms only).

Social Network Accounts: If you register or sign in using your social network account (e.g., Facebook, Google+), we will have access to basic information from that account, such as your full name, email address, and profile picture. This information helps us communicate with you and customize the app's user interface.

Log Data: This includes information such as your IP address, operating system, browser type, web pages you visit, time spent on those pages, and access times and dates.

Internet Sharing: When you install and open the BitGuardVPN app, it creates a server & shares your internet connection as a way to pay for server costs.

How We Use Your Information
We use your information to provide and improve our Services. This includes setting up your account, providing support, communicating with you about updates and offers, and conducting research and analysis to enhance the Services.

Information Sharing
We do not sell or rent your Personal Information. We may share minimal information with trusted third-party service providers or partners to help us provide and improve the Services. We may also share information in extraordinary circumstances, such as to comply with legal obligations, prevent fraud, enforce our policies, or protect the safety of our users and the public.

Data Processing Outside the EEA
Some of our data recipients may be located outside the European Economic Area (EEA). We will only share your data with recipients in countries approved by the European Commission as having adequate data protection or with appropriate legal agreements in place.

Security and Confidentiality
We use industry-standard security measures to protect your information. Our employees are required to keep your information confidential. While we take significant steps to safeguard your data, we cannot guarantee absolute security. If you suspect a data breach, please contact us immediately.

Your Choices and Rights
We aim to make it easy for you to update or delete your information unless we need to keep it for legal reasons. You may need to verify your identity before we can process your request. If you are a California resident, you can request a list of personal information categories disclosed to third parties. If you are a European Union resident, you have additional rights regarding your personal information, such as accessing, rectifying, and erasing your data.

To exercise these rights, contact us at: contact@bitguardvpn.com

Retention of Information
We retain your personal information as long as necessary to provide our Services and comply with legal obligations. We may update or remove incomplete or inaccurate information as needed.

Cookies
We use cookies and similar technologies to improve your experience on our Site. Cookies are small data files stored on your computer. You can disable cookies, but this may affect the functionality of our Site. We also use Google Analytics to understand how you use our Site, subject to Google's terms and privacy policy.

Information Warranty Disclaimer
We strive to ensure the accuracy and security of the information we collect and store, but we are not responsible for errors or security breaches.

Change of Ownership
If BitGuardVPN undergoes a change in ownership, we may transfer your information to the new owner. In the event of bankruptcy, we may have limited control over your information.

Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our Site. Continued use of our Services indicates your acceptance of any changes.

Contact Us
If you believe your privacy has been compromised, please contact us at contact@bitguardvpn.com. Our privacy officer will investigate promptly.